McHale's Cleaning Services

Terms & Conditions

These Terms & Conditions ("Terms") govern the use of services provided by McHale's Cleaning Services ("we," "us," "our").

Program Description

McHale's Cleaning Services provides residential and commercial cleaning services. Customers may receive SMS notifications related to appointments, service updates, and invoices.

SMS Terms & Conditions

Program Name: McHale's Cleaning Services SMS Notifications

Program Description:

We send service‑related text messages including appointment reminders, scheduling updates, service notifications, invoice links, and payment confirmations. We do not send marketing or promotional messages.

Opt‑In:

By submitting your phone number through our website or providing it during scheduling, you agree to receive SMS messages related to your cleaning services.

Opt‑Out:

Reply STOP to any message to opt out. You will no longer receive SMS messages unless you opt in again.

Help:

Reply HELP to any message or contact us:
Phone: (859) 912‑5749
Email: support@mchalescleaningservice.com

Message Frequency:

Message frequency varies based on scheduled services, appointment activity, and invoice status.

Message/Data Rates:

Message and data rates may apply depending on your mobile carrier plan.

Privacy:

We do not share or sell your phone number or personal information.
Privacy Policy: https://www.mchalescleaningservices.com/privacy-policy

Payment Terms

Invoices are delivered via QuickBooks Online and may include a secure payment link through Stripe. Payments must be completed by the due date listed on the invoice.

Auto‑Charge Authorization & Billing Policy

Auto‑Charge Authorization

By providing a payment method through our secure Stripe portal, you authorize McHale's Cleaning Services to charge this payment method for services rendered. Residential cleanings are billed after each completed appointment unless otherwise agreed in writing.

48‑Hour Review Window

After each cleaning, customers have a 48‑hour review period to notify us of any concerns or issues with the service. Charges are processed after this 48‑hour window. If a concern is raised within this period, billing may be paused while the issue is addressed.

Secure Storage of Payment Methods

Your payment method is stored securely by Stripe, our PCI‑compliant payment processor. McHale's Cleaning Services does not store or have access to your full card details.

Billing Transparency

You will receive an invoice for each cleaning via email and/or SMS. If anything appears incorrect, please contact us before the charge is processed.

Disputes & Questions

If you have questions about a charge, please reach out to us at support@mchalescleaningservice.com.

Services We Do NOT Provide

For safety, legal, and quality‑control reasons, McHale's Cleaning Services does not perform the following services:

  • Mold remediation or removal
  • Biohazard cleanup (including bodily fluids, animal waste, or hazardous materials)
  • Pest infestation cleanup
  • Hoarding cleanup beyond general organization
  • Heavy lifting of items over 40 lbs
  • Cleaning requiring climbing on roofs or ladders over 6 ft
  • Exterior window cleaning above the first floor
  • Chimney, duct, or HVAC cleaning
  • Deep appliance repair or disassembly
  • Removal of paint, construction debris, or industrial materials
  • Cleaning fireplaces, furnaces, or mechanical systems

If a requested task falls outside our scope, we will notify you and recommend alternatives when possible.

Customer Responsibilities

Customers must provide accurate contact information, maintain safe access to the service location, and notify us of any scheduling changes.

Home Preparation Requirements

To ensure a safe and efficient cleaning, customers agree to prepare their home before the appointment. This includes:

  • Providing reasonable access to surfaces that need to be cleaned
  • Removing excessive clutter from floors, counters, and other surfaces
  • Securing pets in a safe area
  • Storing fragile, sentimental, or irreplaceable items

    Customers are strongly encouraged to store any valuables, jewelry, cash, or items that would be difficult or costly to replace in a secure location prior to the cleaning. This helps prevent misplacement and ensures these items are not mistaken as missing after service.

  • Notifying us of any hazards, special conditions, or areas of concern

If the home is not reasonably prepared, cleaners may adjust the scope of work or reschedule the appointment, and cancellation fees may apply.

Pet Policy

We love pets, but for everyone's safety:

  • Pets must be secured during the cleaning
  • Cleaners are not responsible for pet escape or behavior
  • Cleaners may refuse service if a pet is aggressive or unsafe
  • Cleaners do not clean pet waste, litter boxes, or biological messes

Failure to secure pets may result in cancellation fees or service refusal.

Home Access Policy

Customers are responsible for ensuring cleaners can access the home at the scheduled time. This may include:

  • Providing a door code, key, garage code, or other access method
  • Ensuring locks, gates, and security systems function properly
  • Notifying us of any special instructions

If cleaners cannot access the home within 10 minutes of arrival, the appointment may be treated as a same‑day cancellation and subject to applicable fees.

Safety & Hazard Policy

Cleaners may refuse or stop service if they encounter:

  • Unsafe or hazardous conditions
  • Mold, pests, or biohazards
  • Dangerous materials or chemicals
  • Excessive clutter that prevents safe cleaning
  • Areas requiring climbing, heavy lifting, or unsafe movement

Safety decisions are made at the discretion of the cleaning team.

Damage & Breakage Policy

We treat your home with care. In the rare event of accidental damage:

  • Cleaners will report the issue immediately
  • Liability is limited to repair or replacement of the damaged item
  • Pre‑existing damage, instability, or improper installation is not covered
  • Items not properly secured (e.g., leaning mirrors, loose shelves, unstable décor) are not covered

Customers must report any concerns within 48 hours of the cleaning.

Missing Items Policy

McHale's Cleaning Services takes honesty and professionalism seriously. If you believe an item is missing after a cleaning:

  • You must notify us within 24–48 hours of the appointment
  • We will review the situation and speak with the cleaning team
  • We may assist in checking areas where items are commonly misplaced

Because cleaners do not handle personal valuables, jewelry, cash, or small personal items beyond normal surface cleaning, and because memory fades over time, McHale's cannot investigate or assume responsibility for missing items reported more than 48 hours after a cleaning.

Reports made outside this window are typically the result of misplacement, unrelated events, or delayed discovery, and therefore fall outside our scope of responsibility.

This policy protects both our customers and our staff.

Customer Cancellation Policy

We understand that schedules change and unexpected events happen. To keep our team running smoothly and fairly, we use the following cancellation policy:

First Cancellation (within 24 hours of appointment):

No fee. Things happen — we get it.

Second Cancellation (within 24 hours):

A fee equal to 50% of the quoted service price will be charged.

Third Cancellation (within 24 hours):

A fee equal to 100% of the quoted service price will be charged, and your account may be reviewed for possible removal from our service schedule.

Same‑Day Cancellations or No‑Shows:

These are treated as third‑offense cancellations and may result in full charges and/or service termination.

Communication & Reminder Policy

McHale's Cleaning Services provides multiple appointment reminders to ensure customers are fully aware of upcoming cleanings. These include:

  • A calendar appointment sent at the time of scheduling
  • Email confirmation of the appointment
  • SMS reminders prior to the cleaning
  • Optional follow‑up reminders based on customer preferences

Because of these communication steps, customers are expected to be aware of their scheduled appointments. As a result, last‑minute cancellations or no‑shows are subject to the cancellation fees outlined above.

Service Termination Policy

McHale's Cleaning Services reserves the right to pause or terminate service at any time. Reasons may include, but are not limited to:

  • Repeated last‑minute cancellations
  • Unsafe or unsanitary working conditions
  • Harassment or inappropriate behavior toward staff
  • Non‑payment or repeated failed payments
  • Requests for services outside our scope
  • Any situation that compromises the safety, well‑being, or reasonable expectations of our team

We may terminate service with or without explanation, though we will always strive to communicate respectfully and professionally.

Customers may also request to end service at any time with no penalty, aside from any outstanding balances or applicable cancellation fees.

Agreement to Terms

By scheduling a cleaning appointment with McHale's Cleaning Services—whether online, by phone, by SMS, or through direct communication—you acknowledge and agree to these Terms & Conditions, including our billing policies, cancellation policy, communication practices, and service limitations. If you do not agree to these Terms, please do not schedule or continue services with us.

Limitation of Liability

We are not liable for damages arising from misuse of services, unsafe conditions at the service location, or delays caused by factors outside our control.

Contact Information

For questions regarding these Terms: support@mchalescleaningservice.com